Legal Information

Company Information

Regulatory Compliance

Imbassy operates in full compliance with Egyptian tourism and business regulations:

• Licensed by the Egyptian Ministry of Tourism and Antiquities
• Member of the Egyptian Travel Agents Association (ETAA)
• Compliant with Egyptian Consumer Protection Law
• Adheres to Red Sea Governorate tourism regulations
• Maintains required tourism liability insurance

Legal Documents

Consumer Rights

Under Egyptian Consumer Protection Law, customers have the right to:

• Receive accurate information about services
• Fair and transparent pricing
• Quality service delivery as advertised
• Complaint resolution through proper channels
• Refunds according to our cancellation policy

Dispute Resolution

For any legal disputes or complaints:

1. Contact our customer service team directly
2. File a complaint with the Egyptian Tourism Authority
3. Seek mediation through the Egyptian Consumer Protection Agency
4. Pursue legal action through Egyptian courts if necessary

International Compliance

While based in Egypt, we also consider international standards and regulations when serving international customers, including GDPR principles for EU visitors and other applicable international tourism standards.

Contact Legal Department